18+ Play responsibly. UK players only. Min. £20 deposit. Max. bonus is 100% up to £100 and 50 bonus spins. 35x wagering requirements on bonus amount and bonus spins. Max. bonus bet is £4 or £0.5 per line, or 15% of total bonus amount. Selected games only. Bonus will expire within 7 days. Bonus spins will expire within 24 hours. Max. cashout for bonus spins is £100. No Skrill/Neteller. - T&C Apply
Given how quickly some online casinos open and close their doors nowadays, PlayFrank can be considered one of the dinosaurs (a very beloved one, by the way!) of this extremely competitive industry and as such, deserves its due spotlight in our ranking.
Launched in 2014 by EveryMatrix Ltd and recently acquired by the Aspire Global International, Ltd group, owner of a handful of immensely popular online casinos in the United Kingdom, PlayFrank is famous and appreciated for its intuitive and user-friendly interface on any device you use (desktop and/or mobile) and for its light, colourful, and super fun image. However, there are far more qualities to discover, and I will be revealing some throughout this analysis to pique your curiosity...
For those of you who can never do without a bonus, I can say that this is the place for you, since PlayFrank is a casino that always has a treat, a special delight for its players. In addition to the tournaments which are a staple in this online establishment, the Daily Challenges give you a dose more of free spins depending on the number of challenges awarded (they can be up to 3 per day).
But for those who are merely beginning their adventure with PlayFrank (which, I suppose, describes your case, right?), the team will give you a warm welcome with a suitable bonus, namely 100% up to £100 + 50 bonus spins (= free spins) at the popular slot machine Starburst together with your first deposit (£20 minimum).
PlayFrank has also proven itself to be unstoppable in this category. They go out of their way to impress their players with the latest releases without forgetting the most classic and essential games such as Break Da Bank, Cash Crazy, etc. which continue to attract crowds.
For this reason, anyone who is a fan of slot machines, table games (blackjack, baccarat, roulette, poker, craps) and/or the Live Casino is guaranteed to have fun for hours on end thanks to the numerous games that comprise and embellish PlayFrank's eclectic catalogue, coming from top-notch providers such as: Novomatic, Microgaming, NetEnt, Playtech, Red Rake, Evolution Gaming, Play’n Go, Playson, IGT, Quickspin, iSoftBet, Stakelogic.
Oh, regarding the Live Casino, it is important to note that this section is not just intended for the high rollers, since it is perfectly possible to try your luck with wagers lower than £1!
For beginners and beyond, it is good to know that you can test the games free of charge using the Fun version and thereby familiarise yourself with the mechanics and, at the same time, experiment with various wagering levels before playing with money.
The minimum permissible amount per transaction is £10 for both deposits and withdrawals.
For now, these are the payment methods provided by PlayFrank: Visa, MasterCard, PayPal, PaySafeCard, Skrill, debit cards, and bank transfer.
Keep in mind that the withdrawal requests must be made using the same method used for the deposit, except for the PaySafeCard and MasterCard cards, which do not authorize this type of transaction since, in these cases, the payment will be made by bank transfer or via PayPal or Skrill if the player has recently used one of these two latter options.
PlayFrank is famous in the industry for the speed with which they handle withdrawal requests – in less than 24 hours on average – if the player's account has been previously verified and they have not committed any offence during the game.
And since the player always comes first (which, to be clear, does not mean that they are always right), the team providing this service is perfectly able to reply to any questions and provide assistance if needed.
You can contact the agents every day of the year (even on Christmas Day and New Year's Day), either through the Live Chat from 8:00 a.m. CET to midnight CET, or by e-mail at the following address: care@playfrank.com
Furthermore, you can always consult the FAQ section where you will find answers to most of your questions regarding, e.g., bonus terms, technical difficulties, the documentation needed to validate your account, information about the games, etc...
I didn't have the opportunity to touch on the matter, but I must commend PlayFrank's Responsible Gaming policy as well as all the tools they provide with the goal of ensuring responsible gaming above all.
It's obvious that the rest of the features (a boatload of games, an abundance of bonuses, attentive and responsive agents, quick payments...) round things off and show why this online casino has an excellent reputation as well as the grade given to it by Catzino.
However, I need to point out something (because things wouldn't be interesting if PlayFrank were perfect) and it relates to the lack of a loyalty program, an omission that I hope will be addressed one day.